Client FAQ

DEPENDABLE TUTORS

dependable tutors

SINGAPORE'S LARGEST TEAM OF EXCEPTIONAL TUTORS

ACHIEVE GRADE IMPROVEMENTS WITHIN 4 LESSONS

A Warm Welcome!

Hello, I am Kristy Lee – University of Bristol, PhD (School of Education/Research)

I lead a team of tuition consultants and coordinators who are former MOE teachers

Our 36,000 experienced tutors are current/ex-MOE teachers, and graduated/undergraduate tutors

They each have between 2 to over 30 years of tutoring/teaching experience

About 20% of our tutors have PhD’s or Master’s degrees in the same subject that you would like to have tuition in

Making the decision to hire a private tutor AND FINDING THE RIGHT ONE can make all the difference in helping you get your grades back on track

SINGAPORE'S BIGGEST TEAM OF COMPETENT TUTORS

85% of our students achieved improvements of at least 1 grade, within 12 weeks after tuition started

The other 15% achieved grade improvements within the first 2 months of tuition

EFFECTIVE TUITION, BY EXPERTS

As Singapore’s top tuition agency, our tuition consultants and coordinators have matched students with experienced and accomplished tutors

Many years ago, we had seen for ourselves that when a tutor teaches the student the wrong information (because he/she is not really competent), the chances of the student’s grades improving are very slim

Star Tutors does not want to take risks with your grades

STAR TUTORS DELIVERS EXCELLENT RESULTS

Since 2007, we have established a reputation for being trustworthy, honest and effective

Star Tutors listens attentively to your requirements

We show profiles of experienced tutors to you only if they have proven abilities to deliver improved grades

A-GRADE TUTORS

Students enjoy learning from – and feel comfortable with – someone who can clearly tell them how they can master difficult content and conquer their challenges

Therefore, our tutors must have scored a distinction in the subject(s) they teach, before we will consider showing their profile to you

Our private tutors each specialize in different subjects, and some regularly teach a combination of subjects. They have valuable, relevant and practical exam tips to share with you

They know the correct answers, and can help you to navigate easily

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HIRE SINGAPORE'S MOST DEPENDABLE TUTORS

Tutors: Please Ensure That You Have Registered At: https://star-tutors.org/tuition-jobs-primary-secondary-school-jc-daily/

We Are Not Able To Accept Any Tutor Registrations Through This Hire Tutors Form. Thank You

MOST DEPENDABLE TUITION AGENCY IN SINGAPORE

Over half of Star Tutors’ new clients are recommended to us by current students and parents

You probably found us because your relative, friend, parents’ forum/chat group, or school teacher told you about our effective tutors

Year after year, parents and students tell us that Star Tutors has the most dependable home tuition agency team in Singapore

It is the quality of the tutors that determine how successful the tuition will be

Everyone can do well in their exams

Hire tutors with proven track records, today

CLIENT FAQ

SINGAPORE’S LEADING PRIVATE TUITION AGENCY

HOW DO I REQUEST FOR A TUTOR?

You can request for a tutor via the following methods:

Call +65 96136200 to speak with our experienced Tuition Advisors

If we are unable to answer your call, please send us a Whatsapp message at +65 96136200 to ask us to call you

Submitting our online Request Form or send us a message at https://www.facebook.com/star.tutors.singapore

Upon receiving your request, we will Whatsapp you to discuss your child’s academic needs. We will spend the next few hours shortlisting several suitable tutors within our database and network for your consideration

Our working hours are from 9am to 9pm, seven days a week

Tuition usually commences within one week after you have selected a tutor

TRIAL LESSON

The paid trial lessons can be 1.5 hours or 2 hours per session

CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?

You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change

AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?

You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson

The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages

HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?

Star Tutors is Singapore’s leading private tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you

The client will pay to Star Tutors half of the fees payable in the first 4 calendar weeks. This amount is the commission to Star Tutors for matching the tutor to the client, and will be borne by the tutor

Thereafter, the client will pay the tuition fees directly to the tutor

If lessons are postponed during the first two weeks, the commission payable to Star Tutors will be based on the tuition session conducted the subsequent week(s)

The tutor shall collect all fees due to the tutor from the parent after the two weeks. Star Tutors will not assist in any recovery of fees

PAYMENT OF FEES

The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.

If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson

Please transfer the fee for that lesson to Star Tutors and we will transfer the tutor’s fee to him/her

Tutors are not authorized at any time to collect the payment on Star Tutors’ behalf

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor

PAYMENT MODE

We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Star Tutors’ bank account

If the client fails to pay us, Star Tutors reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize

Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson

Clients are allowed to make changes in the schedule after the First      Lesson is over. However, Star Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for you

If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not

The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Star Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Star Tutors of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her

If the tutor fails to contact Star Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Star Tutors may be blacklisted. This will be evaluated on a case-by-case basis

LOCATION OF TUTORING LESSONS

Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor

If the client has a request for the tuition to be conducted at another location (eg a friend’s home), Star Tutors will ask if the tutor is able to accommodate the request

Star Tutors and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination

Star Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Star Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Star Tutors assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Star Tutors will be paid pro-rated commission for the 5 lessons conducted

Star Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Star Tutors’ full commission fee

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Star Tutors as well as the client at least 3 days before the next lesson date. Star Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them

TERMINATION

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Star Tutors the amount of money equivalent to the tuition fee for the day, as commission

DISCLAIMER

Star Tutors is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client

Star Tutors will not act as an arbitrator for any disagreements that arise between tutor and client

However, Star Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Star Tutors also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time

LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the client or tutor(s) are given to either party, Star Tutors reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to Star Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with Star Tutors, you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

If you do not wish to further receive any of our messages, calls, and emails, please unsubscribe yourself by sending us a message at https://www.facebook.com/star.tutors.singapore

Please give us up to a week to remove your information from our database. Thank you

Star Tutors is the leading private tuition agency in Singapore, and we have placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore

Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference

Tutor matching is free, and the referral fee is charged to the tutor

Most of our tutors have been a part of our network for many years. Semester after semester, they guide our students through unexpectedly difficult exams, projects or assignments

As Singapore’s leading private tuition agency, we are able to immediately tap on our expertise and network to recommend reliable and experienced professional tutors to you

Tuition can start within this week

Our expert tutors can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills

Learn the correct study skills and academic content from Singapore’s leading private tuition agency

While learning the content is very important to scoring higher grades, the attitude of tutors and their students plays a major role

As Singapore’s leading private tuition agency, we are particularly careful about compatibility, because your child has no time to waste when you want to prepare him or her for better academic performance

Star Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore

We are able to recommend the ideal tutor to you because the best tutors in Singapore have joined our team

Star Tutors is Singapore’s largest private tuition agency

 

Copyright © 2007-2020

START EFFECTIVE TUITION - ACHIEVE 1 TO 3 GRADE IMPROVEMENTS IN:

MATH-RELATED SUBJECTS

Mathematics Tuition

Elementary Mathematics Tuition

Additional Mathematics Tuition

Principles of Accounting Tuition

LANGUAGE SUBJECTS

English Tuition

Chinese Tuition

General Paper Tuition

Malay Tuition

Tamil Tuition

Literature Tuition

HUMANITIES SUBJECTS

Economics Tuition

History Tuition

Geography Tuition

Social Studies Tuition

SCIENCE SUBJECTS

Science Tuition

Physics Tuition 

Chemistry Tuition

Biology Tuition

Star Tutors has a select team of highly qualified tutors who specialize in tutoring Polytechnic-Level and University-Level students

SUBJECT LEVELS

Primary School Tuition

Secondary School Tuition

Junior College Tuition

Polytechnic Modules Tuition

University Modules Tuition

EXAMINATIONS 

PSLE Tuition

GCE O Level Tuition

GCE A Level Tuition

AFFORDABLE AND FAIR TUTOR RATES

Our private tutor matching service is free, and students only need to pay monthly tuition charges

Tutors in Singapore quote their own hourly rates. In general, the rates are based on their years of private tutoring experience, their academic qualifications, and their abilities/confidence to help their students’ grades improve

The tuition industry is very competitive and transparent

Parents are aware that when their budget is below the industry average, the better-qualified tutors are not likely to apply for the assignment

The figures below are the average range of rates quoted by experienced tutors with good track records

Star Tutors represents only university undergraduates, graduates, MOE current/former teachers and university lecturers

Level

$30-120 / hour
  • Lower Primary
  • Upper Primary
  • Lower Secondary
  • Upper Secondary
  • Junior College
  • University-Level

U/grad

$30-70 / hour
  • $30 - $40
  • $30 - $45
  • $35 - $45
  • $40 - $60
  • $50 - $60
  • $60 - $70

Grad

$30-120 / hour
  • $30 - $45
  • $35 - $50
  • $45 - $55
  • $40 - $60
  • $60 - $80
  • $80 - $120

MOE

$40-120 / hour
  • $40 - $60
  • $45 - $65
  • $60 - $80
  • $65 - $90
  • $90 - $120
  • -

GET THE BEST DEALS WHEN HIRING AN ACCOUNTING TUTOR

Three easy ways to ensure successful grade improvement:

Reduce Tutoring Requirements

Tuition rates depend on tutor qualifications as well as tutor availability. The more requirements you have, the harder it is to find a tutor who will respond to your assignment

Typical requirements would include Gender, Combination of Subjects, Budget, Schedule, etc.

You should shortlist the requirements that are most important to you

For example, if you want only female tutors, then this reduces the tutor options by 50%

It is also good to hire two separate tutors, to teach two different subjects because most tutors are truly strong at one subject, even if they themselves scored A’s for both of the subjects that you want tuition in

Major National Exams

Tutors who specialize or have significant experience in tutoring students taking their PSLE, GCE O Levels and GCE A Levels typically quote higher hourly rates

This is due to the intensive effort in exam preparation, content revision, and (if the student was not taught properly in previous years) getting the student to un-learn the study skills that have been causing weak grades

Every year after the June holidays, good tutors usually do not want to teach graduating year students because they will need to rush and intensely cram a lot of content, in order to adequately prepare the student

Parents therefore prefer to engage a reliable tutor at least one year ahead of the major National Exams

Budget

We encourage our clients to be realistic with the tuition budget that they would like to work within

Star Tutors does not regulate nor alter the hourly tuition rates

Tutors with proven track records that consistently deliver A grades, tuition teachers with many years of experience, and current/former MOE teachers are already accepting assignments within a certain hourly rate

As there is always strong demand and a waiting list for these tutors, they are not likely to accept rates below their current rates

star tutors

Every year, students trust Star Tutors because we have helped them, their siblings and their friends to achieve higher grades
It is this careful, thorough, and professional ability to match you with the ideal tutor that
differentiates us from other tuition agencies