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Service Agreement

SINGAPORE'S LARGEST TEAM OF EXCEPTIONAL TUTORS

Achieve Grade Improvements Within 4 Lessons

A Warm Welcome!

Hello, I am Kristy Lee – University of Bristol, PhD (School of Education/Research)

I lead a team of tuition consultants and coordinators who are former MOE teachers.

Our 36,000 experienced tutors are current/ex-MOE teachers, and graduated/undergraduate tutors.

They each have between 2 to over 30 years of tutoring/teaching experience.

About 20% of our tutors have PhD’s or Master’s degrees in the same subject that you would like to have tuition in.

Start Tuition | Effective Private Tuition | Reliable Private Tutor | Professional Tutor In Singapore | Biggest Tuition Agency In Singapore

Making the decision to hire a private tutor AND FINDING THE RIGHT ONE can make all the difference in helping you get your grades back on track

Private Tuition, By Experts

Primary 1 Tuition
Primary 2 Tuition 
Primary 3 Tuition
Primary 4 Tuition
Primary 5 Tuition
Primary 6 Tuition
PSLE Tuition
Secondary 1 Tuition
Secondary 2 Tuition
Secondary 3 Tuition
Secondary 4 Tuition
Secondary 5 Tuition
GCE O Level Tuition
Junior College 1 Tuition
Junior College 2 Tuition
Integrated Programme Tuition
GCE A Level Tuition
International Baccalaureate Tuition

I want my exam grades to improve FAST. Hire best-possible tutor

Please let us know if you are the parent/guardian of the student or if you are a student looking for a tutor
SINGAPORE’S LEADING PRIVATE TUITION AGENCY

HOW DO I REQUEST FOR A TUTOR?

You can request for a tutor by submitting our online Request Form.

Upon receiving your request, we will Whatsapp you to discuss your child’s academic needs. We will spend the next few hours shortlisting several suitable tutors within our database and network for your consideration.

Our working hours are from 9am to 9pm, seven days a week.

Tuition usually commences within one week after you have selected a tutor.

TRIAL LESSON

The paid trial lessons can be 1.5 hours or 2 hours per session.

CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?

You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change.

AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?

You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson.

The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages.

HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?

Star Tutors is Singapore’s leading private tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you.

The client will pay to Star Tutors half of the fees payable in the first 4 calendar weeks. This amount is the commission to Star Tutors for matching the tutor to the client, and will be borne by the tutor.

Thereafter, the client will pay the tuition fees directly to the tutor.

If lessons are postponed during the first two weeks, the commission payable to Star Tutors will be based on the tuition session conducted the subsequent week(s).

The tutor shall collect all fees due to the tutor from the parent after the two weeks. Star Tutors will not assist in any recovery of fees.

PAYMENT OF FEES

The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.

If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson.

Please transfer the fee for that lesson to Star Tutors and we will transfer the tutor’s fee to him/her.

Tutors are not authorized at any time to collect the payment on Star Tutors’s behalf.

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor.

PAYMENT MODE

We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Star Tutors’s bank account.

If the client fails to pay us, Star Tutors reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize.

Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc.

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson.

Clients are allowed to make changes in the schedule after the First Lesson is over. However, Star Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for you.

If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not.

The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes.

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Star Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Star Tutors of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her.

If the tutor fails to contact Star Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Star Tutors may be blacklisted. This will be evaluated on a case-by-case basis.

LOCATION OF TUTORING LESSONS

Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor.

If the client has a request for the tuition to be conducted at another location (eg a friend’s home), Star Tutors will ask if the tutor is able to accommodate the request.

Star Tutors and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson.

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson.

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination.

Star Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Star Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted.

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Star Tutors assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Star Tutors will be paid pro-rated commission for the 5 lessons conducted.

Star Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client.

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Star Tutors’s full commission fee.

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks.

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Star Tutors as well as the client at least 3 days before the next lesson date. Star Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them.

TERMINATION

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement.

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Star Tutors the amount of money equivalent to the tuition fee for the day, as commission.

DISCLAIMER

Star Tutors is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client.

Star Tutors will not act as an arbitrator for any disagreements that arise between tutor and client.

However, Star Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Star Tutors also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time.

INDEMINITY

Users shall indemnify Star Tutors, our subsidiaries, content contributors, sources, affiliates, officers, shareholders/directors, agents or other partners and employees, from all costs and expenses, claim, liabilities, (actual or consequential) of every kind and nature known and unknown, arising out of any use of the Website or Services.

Users acknowledge that Star Tutors is not liable for direct, indirect, consequential or any other form of loss or damage that may be suffered by any users through the use of the website including loss of data or information or any kind of financial or physical loss or damage.

DEFINITIONS

References to “Our”, “Us”, “We” and “Star Tutors” shall be references to Star Tutors.

References to “You”, “Your” and “Users” shall mean references to user(s) visiting this web site, as the context requires, for any reason regardless of whether you have a registered account.

References to “Tutor” or “Tutors” shall be references to user(s) who have registered. He/She has explicitly stated his/her interest in receiving tutoring assignments.

References to “Client”, or “Clients” shall be references to user(s) who formally makes a request to engage Star Tutors’ services. He/She has explicitly stated his/her interest in hiring a tutor from us.

“First Month” refers to the first 4 weeks of active lessons, and is not based on the calendar month.

“Commission” refers to the amount Star Tutors levies for a successfully matched tuition assignment.

LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the client or tutor(s) are given to either party, Star Tutors reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed.

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to Star Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with Star Tutors you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

Star Tutors is the leading private tuition agency in Singapore, and we have placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore.

Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference.

Tutor matching is free, and the referral fee is charged to the tutor.

Most of our tutors have been a part of our network for many years. Semester after semester, they guide our students through unexpectedly difficult exams, projects or assignments.

As Singapore’s leading private tuition agency, we are able to immediately tap on our expertise and network to recommend reliable and experienced professional tutors to you.

Tuition can start within this week.

Our expert tutors can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills.

Learn the correct study skills and academic content from Singapore’s leading private tuition agency.

While learning the content is very important to scoring higher grades, the attitude of tutors and their students plays a major role.

As Singapore’s leading private tuition agency, we are particularly careful about compatibility, because your child has no time to waste when you want to prepare him or her for better academic performance.

Star Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore.

We are able to recommend the ideal tutor to you because the Star Tutorss in Singapore have joined our team.

Star Tutors is Singapore’s largest private tuition agency.



Copyright © Star Tutors
Tutors: Please Ensure That You Have Registered At: https://star-tutors.org/tuition-jobs-in-singapore-primary-secondary-jc/

We Are Not Able To Accept Any Tutor Registrations Through This Hire Tutors Form. Thank You

Start Tuition | Effective Private Tuition | Reliable Private Tutor | Professional Tutor In Singapore | Biggest Tuition Agency In Singapore

Singapore's Biggest Team Of Competent Tutors

85% of our students achieved improvements of at least 1 grade, within 12 weeks after tuition started.

The other 15% achieved grade improvements within the first 2 months of tuition.

Effective Tuition, By Experts

As Singapore’s top tuition agency, our tuition consultants and coordinators have matched over students with experienced and accomplished tutors.

Many years ago, we had seen for ourselves that when a tutor teaches the student the wrong information (because he/she is not really competent), the chances of the student’s grades improving are very slim.

Star Tutors does not want to take risks with your grades.

Star Tutors Deliver Excellent Resuts

Since 2007, we have established a reputation for being trustworthy, honest and effective.

Star Tutors listens attentively to your requirements.

We show profiles of experienced tutors to you only if they have proven abilities to deliver improved grades.

A-Grade Tutors

Students enjoy learning from – and feel comfortable with – someone who can clearly tell them how they can master difficult content and conquer their challenges.

Therefore, our tutors must have scored a distinction in the subject(s) they teach, before we will consider showing their profile to you.

They can inspire and motivate. Because they are outstanding role models, patient, and can explain clearly.

Our private tutors each specialize in different subjects, and some regularly teach a combination of subjects. They have valuable, relevant and practical exam tips to share with you.

They know the correct answers, and can help you to navigate easily.

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Most Trusted Tuition Agency In Singapore

Over half of Star Tutors’ new clients are recommended to us by current students and parents.

You probably found us because your relative, friend, parents’ forum/chat group, or school teacher told you about our effective tutors.

Year after year, parents and students tell us that Star Tutors has the most dependable home tuition agency team in Singapore.

It is the quality of the tutors that determine how successful the tuition will be.

Everyone can do well in their exams.

Hire tutors with proven track records, today

SERVICE AGREEMENT

STAR TUTORS SERVICE AGREEMENT

 

By accessing and using the Star Tutors website, its tools and services (regardless of whether you have a registered account), you have acknowledged your consent to our Terms and Conditions without limitation or qualification. You represent and warrant to us that you have the right, authority and capacity to use the Site and that you will use the Site in a manner which complies with all applicable laws and regulations.

 

These Terms of Service (TOS) are generated to the best interest of all Clients, (parents, guardians, and students), Tutors, and Star Tutors (company, companies within the Group Holding entities, directors, advisors, employees and corporate partners). Please read these conditions carefully before using this Website. The Privacy Policy, and Agreements with the Client and Tutor are described fully. If you do not understand any part of the Terms, do clarify with us.

 

Star Tutors may revise these Terms and Conditions at any time by updating this or related postings and Users are subject to such Terms and Conditions as amended, modified, and/or substituted by Star Tutors from time to time, at our discretion. You are bound by any such revisions and should therefore periodically visit this Site to review the then current Terms and Conditions to which you are bound.

 

DEFINITIONS

 

References to “Our”, “Us”, “We” and “Star Tutors” shall be references to Star Tutors.

 

References to “You”, “Your” and “Users” shall mean references to user(s) visiting this web site, as the context requires, for any reason regardless of whether you have a registered account.

 

References to “Tutor” or “Tutors” shall be references to user(s) who have registered. He/She has explicitly stated his/her interest in receiving tutoring assignments.

 

References to “Client”, or “Clients” shall be references to user(s) who formally makes a request to engage Star Tutors’ services. He/She has explicitly stated his/her interest in hiring a tutor from us.

 

“First Month” refers to the first 4 weeks of active lessons, and is not based on the calendar month.

 

“Commission” refers to the amount Star Tutors levies for a successfully matched tuition assignment.

 

SITE CONTENT

 

The contents of this Website, such as text, logos, images, trademarks, service marks, trade names, and other material are proprietary to Star Tutors or its content suppliers.

 

The compilation of all content in the Website is the exclusive property of Star Tutors and is protected by copyright. Photographs are published as submitted by tutors. Unauthorized use of the material may violate copyright, trademark, the laws of privacy and publicity, communications regulations and statutes, and other laws.

 

You may not modify the material, or reproduce, display, republish, sell, or distribute in any manner for any purpose.

 

Star Tutors neither warrants nor represents that your use of materials displayed on this Website will not infringe the rights of third parties.

 

This Website may be linked to other websites which are not maintained by Star Tutors. Star Tutors is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by Star Tutors of the website or the content thereof. You should be aware that the privacy policies of these sites may differ from our own. We are not responsible for the personal data policies/practices of such other websites and advise you to read the privacy statements of each website you visit which may collect your personal data.

 

In instances where the website quoted data from data.gov.sg the datasets provided by the Singapore Government and its Statutory Boards via data.gov.sg are governed by the Terms of Use at https://data.gov.sg/terms.

 

Any analysis or transformation of data are made by Star Tutors and shall not be attributed to the sources from which we derived our analysis.

 

INDEMINITY

 

Users shall indemnify Star Tutors, our subsidiaries, content contributors, sources, affiliates, officers, agents or other partners and employees, from all costs and expenses, claim, liabilities, (actual or consequential) of every kind and nature known and unknown, arising out of any use of the Website.

 

Users acknowledge that Star Tutors is not liable for direct, indirect, consequential or any other form of loss or damage that may be suffered by any users through the use of the website including loss of data or information or any kind of financial or physical loss or damage.

 

TUITION RATES

 

The ranges of tuition rates indicated on this Website are only for reference purpose. The actual rates differ for each individual tutor, which can be higher or lower due to different factors.

 

MODIFICATIONS TO SERVICE(S)

 

Star Tutors reserves the right at any time and from time to time to temporarily or permanently modify, discontinue, withdraw aspects of the Star Tutors, or the entirety of it, where we have legal or commercial reasons to do so.

 

Users agree that Star Tutors shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

 

MEDIATION IN DISPUTES

 

Disputes rarely happen. Star Tutors will not act as an arbitrator.

 

or mediator for any conflicts or disagreements that arise between the Tutor and the Client. However, we are always prepared to offer our suggestions.

 

In the event that you have a dispute or claims against one or more.

 

Users, you shall release Star Tutors, their respective directors, employees, representatives and corporate partners from all damages and claims (direct and indirect, actual and consequential) arising out of such claims and disputes.

 

LIMITATION OF LIABILITY

 

Without prejudice, Star Tutors’ maximum liability arising out of or in connection with the Website or your use of the Website and Services, regardless of the cause of action, will not exceed the Commission amount received by Star Tutors in the course of matching a Tutor with the Client, or S$150, whichever is lower.

 

STAR TUTORS’S PRIORITY

 

There is a high volume of daily matching transactions at Star Tutors. We might therefore be short of manpower at times, especially during peak periods. We always answer – and usually complete a successful match – within 2 business days. We do apologize if for any reason we cannot assist anyone promptly.

 

To ensure success of the Tuition Assignment, Star Tutors is selective of the type of students we accept as there is a small percentage of students who are not suitable for tuition.

 

MISREPRESENTATION

 

False information submitted to Star Tutors will be reported to the Singapore Police Force, the Ministry of Education and/or any individual/organization/company related to the provider of the false information, to protect public interest.

 

COOPERATION WITH OTHER TUITION AGENCIES

 

In the event when Star Tutors is unable to handle any tuition assignment, Star Tutors will contact other tuition agencies within our network, with the objective of securing a suitable match.

 

GENERAL INFORMATION

 

The Terms and Conditions constitute the entire agreement between User(s) and Star Tutors.

 

GOVERNING LAW AND JURISDICTION

 

The Terms of Use shall be deemed to be a contract made in Singapore and shall be subject to, governed by, and interpreted in accordance with the laws of the Republic of Singapore for every purpose.

 

SERVICE TERMINATION

 

Star Tutors reserves all rights to deny or terminate its services to any Client or Tutor at any point of time without prior notice.

 

Star Tutors may under certain circumstances, at any point in time, and without prior notice immediately deny or terminate access of all offerings within the Service to any Client or Tutor. All terminations shall be made at Star Tutors’s sole discretion, and Star Tutors shall not be liable to you or any third party for any termination in Services.

 

Cause for such termination shall include but is not limited to:

 

§    Breaches or violations of the Terms and Conditions or other incorporated Agreements or Guidelines

§    Requests by law enforcement or other government agencies

§    Request by you for account deletion

§    Discontinuous or material modification to the Service or any part thereof

§    Extended periods of inactivity

§    The User has engaged in fraudulent or illegal activities

§    Nonpayment of any fees owed by the User in connection with the Assignments or other issues

 

EXPERIENCED AND QUALIFIED TUTORS WITH PROVEN TRACK RECORDS

 

Your tutors from Star Tutors know how to be academic mentors in order to inspire their students to study smarter.

 

This results in consistently good grades, and develops the student’s interest in the difficult subjects.

 

EXCEPTIONAL TUTORS WITH PROVEN ABILITIES TO TEACH

 

Our qualified tutors have proven success in the subjects that they teach, so they can guide their students using practical and proven ways for them to understand the latest MOE curriculum faster and more effectively.

 

LEARN EFFECTIVE STUDY SKILLS, FOR GREATER ACADEMIC SUCCESS

Qualified tutors from the Star Tutors team can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills.

Star Tutors has placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore.

Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference.

We will immediately tap on our expertise and network to recommend reliable and qualified tutors to you.

Tuition can start within this week.

Find qualified tutors today, at Star Tutors

We are Singapore’s Top Tuition Agency

Star Tutors is here to answer your questions: https://www.facebook.com/star.tutors.singapore

Whatsapp: +65 96136200

Star Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore

Copyright © 2007-Present 

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MATH-RELATED SUBJECTS

Mathematics Tuition

Elementary Mathematics Tuition

Additional Mathematics Tuition

Principles of Accounting Tuition

LANGUAGE SUBJECTS

English Tuition

Chinese Tuition

General Paper Tuition

Malay Tuition

Tamil Tuition

Literature Tuition

HUMANITIES SUBJECTS

Economics Tuition

History Tuition

Geography Tuition

Social Studies Tuition

SCIENCE SUBJECTS

Science Tuition

Physics Tuition 

Chemistry Tuition

Biology Tuition

Star Tutors has a select team of highly qualified tutors who specialize in tutoring Polytechnic-Level and University-Level students

SUBJECT LEVELS

Primary School Tuition

Secondary School Tuition

Junior College Tuition

Polytechnic Modules Tuition

University Modules Tuition

EXAMINATIONS 

PSLE Tuition

GCE O Level Tuition

GCE A Level Tuition

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Tutor Registration Form - Over 100 New, Latest Tuition Jobs Today

If you sign up on Telegram, you will get faster notifications of the latest assignments from the 25 tuition agencies that our outreach department represents. We have Telegram channels for specific subjects. If you would like to join one of the channels, go to the bottom of the form where there will be a button called "How to Get More Tuition Assignments" click that button and you will be able to find the Telegram channels that you can join to get more tuition assignments.
Academic awards/achievements, major
Parents usually require at least 2 years of relevant tutoring experience
TUTOR FAQ – NEWEST TUITION JOBS

SHORTLISTING PROCESS

Shortlisting takes between a few hours to 3 business days.

Step 1 – Let us know your areas of expertise and tutoring experience.

Step 2 – Star Tutors will shortlist tutors whose profiles are best suited to the Assignment. The Client will then select his/her preferred tutor.

Step 3 – Only the selected tutor will be notified.

MUST I PAY TO REGISTER AS A TUTOR?

Registration is free of charge.

ELIGIBILITY

The tutor must be at least 18 years old at the time of registration and must not be a person barred from receiving or providing services under the laws of Singapore or other applicable jurisdiction.

The tutor holds a minimum of GCE “A” Level certificate/has graduated from a polytechnic, and has the necessary good grades, qualifications and experience to provide tuition in the subject(s) that you wish to tutor.

Typically, parents request for MOE teachers and experienced tutors.

The tutor and the client will be solely responsible for any issues arising from the information that the client and you have submitted to us.

USE OF INFORMATION

The primary purpose in collecting personal information is to provide the users with a smooth and customized matching experience.

To ensure success of the Tuition Assignment, Star Tutors is selective of the type of students we accept as there is a small percentage of students who are not suitable for tuition.

To assist Star Tutors to make better decisions regarding tuition assignments that match your credentials and expectations, we will ask for your personal information. The personal information collected includes but is not restricting to the following:

 Private information such as name, and birth data
 Contact information such as email address, mobile number and physical residential address
 Qualification information for verification purposes that include:
 grades obtained, certificates, awards received, and schools attended
 Description of tutoring experience and commitment levels
 Preferred teaching locations
 Preferred teaching subjects
 Preferred hourly tutoring rates
 Additional information which we may ask for if we believe the Website’s or Services’ policies are violated

MOE TEACHERS/NIE STUDENTS

Tutors who are current MOE teachers are required to obtain the necessary approval from the Ministry of Education before accepting any assignment from Star Tutors.

ACCURACY OF INFORMATION

The tutor shall fill in as accurately and completely as possible his/her name, contact details, qualifications, results, relevant experience, subject and level preferences, and will update such information in a timely manner.

The tutor shall not mislead users accessing the website and using Star Tutors’ services. You will not provide inaccurate, invalid, false or incomplete information to Star Tutors.

The tutor is solely responsible for any legal liability arising out of or relating to the Tutor Profile submitted to Star Tutors, and shall indemnify Star Tutors against any and all claims, damages, liability, loss, or causes of action (including legal fees and expenses that may be incurred by Star Tutors) in connection with the provision of services by this website.

TUITION REQUESTS AND ASSIGNMENTS

The tutor understands that the information submitted to Star Tutors pertaining to his/her qualifications may be released by Star Tutors to the Client(s) for the purpose of tuition matching.

The tutor and the client explicitly agree to Star Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches.

If the proposed Assignment interests you, please reply us via Whatsapp, sms or through the same electronic communications channel that we contacted you with. There is no need for you to call us.

Please note that Assignments would be confirmed with the client and tutors based on the most qualified match and prompt response from the tutor.

We reserve complete rights to reject any applications for the assignments.

If the tutor is not interested in the Assignment that we contacted you with, please disregard the assignment message.

CLIENTS’ CRITERIA FOR SELECTING TUTORS

The criteria stated by the client for each Tuition Assignment can differ from case to case.

Some clients require MOE teachers, others state their preference for experienced undergraduates with proven experience to improve the grades of their students.

Tuition Assignments are based on tuition demand and how well the profile of each tutor matches with the client’s requirements.

Star Tutors makes tutor recommendations based on the tutors’ known track record in successful tutoring.

The submission of the tutor’s profile to the client does not bind the client to engage the services of the tutor, and remains subject to confirmation by the client.

FEES AND COMMISSION

Once the tutor and the client confirm a match, the tuition rate is non-negotiable once agreed upon.

The client will pay to Star Tutors the fees amounting to half of the fees payable in the first 4 calendar weeks. This amount shall be deemed as the commission to Star Tutors for matching the tutor to the client, and will be borne by the tutor who will forgo receiving the said fees paid by the client. Therefore, no payment will be made by the client to the tutor for half of the lessons conducted in the first month.

Thereafter, the client will pay the tuition fees directly to the tutor. The tutor shall collect all fees due to the tutor from any student or parent after the first two weeks. Star Tutors will not assist in any recovery of fees.

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor.

If lessons are postponed during the first two weeks, the commission payable to Star Tutors will be based on the tuition session conducted the following week(s).

ACCEPTANCE OF ASSIGNMENT

Upon receiving an Assignment Description, the tutor may apply for the Assignment. If the tutor is chosen by the client, the tutor is bound to conduct the lessons as stated in the Assignment Description, or as mutually amended in subsequent communications.

TRIAL LESSON

Paid trial lessons can have 1.5 hour or 2 hour durations.

TUTORING LOCATION

The tutor will be teaching at the student’s residence at the mutually agreed upon time, unless specified and agreed by the client and the tutor. The tutor must provide his/her own transport to the client’s home/lesson location.

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson.

Clients are allowed to make changes in the schedule after the First Lesson is over. However, Star Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for the client. If the client wants to make changes in the schedule, the client is to consult with the tutor to ask if he/she is able to change the schedule or not.

The tutor is to bring your academic transcripts/certificates and relevant documents for your first lessons with the client for verification purposes.

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Star Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Star Tutors of the tutor’s cancellation/postponement, an administrative charge of S$30 will be imposed on the tutor.

If the tutor fails to contact Star Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Star Tutors may be blacklisted. This will be evaluated on a case-by-case basis.

You are encouraged to carefully and responsibly consider before committing to an Assignment.

CENTRAL PROVIDENT FUND

Tutors agree to be responsible for all required obligations to the Central Provident Fund as a self-employed person. This is because, you, as a tutor, are providing private tutoring services under a contract of service to the client as an independent contractor. The tutor is not an employee of Star Tutors, and the tutor accepts full responsibility for all income tax, insurance and other liabilities payable in relation to any fees generated from a tuition assignment.

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination.

Star Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Star Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted.

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Star Tutors assumes full legal claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Star Tutors will be paid commission for the 5 lessons conducted.

Star Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client.

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Star Tutors’ full commission fee.

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications) for the first 4 weeks.

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Star Tutors as well as the client at least 3 days before the next lesson date. Star Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in you.

TERMINATION

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Star Tutors the amount of money equivalent to the tuition fee for the day as commission.

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement.

DISCLAIMER

While Star Tutors tries to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client. Star Tutors will not act as an arbitrator for any disagreements that arise between tutor and client. However, Star Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Star Tutors reserves the right to terminate or deny services to any client or tutor at any time.

INDEMINITY

Users shall indemnify Star Tutors, our subsidiaries, content contributors, sources, affiliates, officers, shareholders/directors, agents or other partners and employees, from all costs and expenses, claim, liabilities, (actual or consequential) of every kind and nature known and unknown, arising out of any use of the Website.

Users acknowledge that Star Tutors is not liable for direct, indirect, consequential or any other form of loss or damage that may be suffered by any users through the use of the website including loss of data or information or any kind of financial or physical loss or damage.

DEFINITIONS

References to “Our”, “Us”, “We” and “Star Tutors” shall be references to Star Tutors.

References to “You”, “Your” and “Users” shall mean references to user(s) visiting this web site, as the context requires, for any reason regardless of whether you have a registered account.

References to “Tutor” or “Tutors” shall be references to user(s) who have registered. He/She has explicitly stated his/her interest in receiving tutoring assignments.

References to “Client”, or “Clients” shall be references to user(s) who formally makes a request to engage Star Tutors’ services. He/She has explicitly stated his/her interest in hiring a tutor from us.

“First Month” refers to the first 4 weeks of active lessons, and is not based on the calendar month.

“Commission” refers to the amount Star Tutors levies for a successfully matched tuition assignment.


LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the clients or tutor(s) are given to either party, Star Tutors reserves all rights to collect the full commission once the tutors start providing services to the client. This is regardless of whether the tuition cancelled or postponed.

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. By registering with Star Tutors, you have given the Star Tutors network explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

EXCEPTIONAL TUTORS

We are very proud of the quality of the tutors that we are able to attract and retain. Because our tutors receive so many assignments from us, they rarely want to register with other agencies.

Our team of MOE teachers is the largest in Singapore.

Tutors are directly recruited by Star Tutors. We do not rent databases from other tuition agencies, and we do not rent out our database to licensees nor to subscribers.

Star Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore.

Many new tuition assignments every day, at Star Tutors.

We are Singapore’s Top Tuition Agency.

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Every year, students trust Star Tutors because we have helped them, their siblings and their friends to achieve higher grades.
It is this careful, thorough, and professional ability to match you with the ideal tutor that differentiates us from other tuition agencies.

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